1. In what scenarios does JEYABHARATHAM FURNITURES issue refunds?
Refunds are issued by JEYABHARATHAM FURNITURES only when,
• the order was cancelled by the customer
• the customer returned a product
Returns are not applicable on all the products on jeyabharathamfurniture.com. Please refer to our Return Policy.
2. How can I track the status of my refund after returning a product ?
Once we have received the returned product, our team will verify the nature of the defect/damage. After validation we will send you an acknowledgement via SMS or EMAIL to your registered mobile number / Email Id.
3. How can I track the status of my refund after cancelling an order?
If your order is cancelled, then you will get acknowledgement via SMS to your registered mobile number or via email to your registered email ID.
4. I’ve still not received the refund in my account even though JEYABHARATHAM FURNITURES customer care says that they have processed the refund. Why?
If you have received a mail from us confirming your refund request then rest assured that we have initiated your refund request and are following up with the financial organisation for the same.
Sometimes financial organisations & banks take longer than the promised time to process the refund request internally. If this is the case, then kindly follow up with them for your pending refund after providing them the reference number given by our customer care.
5. How long will it take to process my refund if I opt for a refund after returning the product?
We will process your refund after receipt of the product by JEYABHARATHAM FURNITURES. You will get an email from us when your return in accepted and your refund is processed.
6. How and where will I receive my refund amount?
Refunds on JEYABHARATHAM FURNITURES are based on the mode of payment used to place the order initially. Below are the refund modes initiated by us for various payment options:
a. Credit Card / Debit Card / Internet Banking
If Credit card, Debit card or Internet banking was used as the mode of payment while placing the order, your refund will be credited back to the respective credit/debit card/internet banking account provided at the time of placing the order. We initiate refund within a maximum of 4 working days after receipt of the product by us .However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund.
b. Cash Before Delivery / Cheque / Demand Draft.
If the order was placed using payment option as Cash Before Delivery, Cheque or Demand Draft, we will refund your money through a cheque in favour of the “billing name” provided at the time of placing the order.
7. Can I get a refund for a part of my order?
Yes. You can request refund for a part of your order if the order contains multiple sub-orders or products.
8. I received my refund cheque; however my name is not as per the records. What should I do?
You should intimate us about the mistake by getting in touch with us via e-mail or over phone .
Within a maximum of 10 working days of our receiving your intimation, we will despatch you the fresh cheque in favour of the name as per your ‘billing name’ as per the order placed by you with us.
9. After I have shipped the product or it has been collected from me, how do I track the refund of my money?
Once we have received the product back, our team will verify the nature of the claim basis which it has been returned. On validation of the claim, we will update you by sending a sms to your registered mobile number or via ur registered email Id.
11. What are the timelines for refund?
However, it may take up to 7-10 working days for the respective banks to process the refund and reflect in your credit/debit card statement or internet banking account. Please get in touch with your bank directly in case of any delays after the confirmation of refund by JEYABHARATHAM FURNITURES.
13. How do I cancel an order?
You can cancel your order by getting in touch with us via e-mail or over phone. If the order has not been shipped by our Business Partner, we will stop shipment and refund the entire order value, as applicable:
In case, the order that you had placed has been shipped by us but not yet delivered to you, you may still cancel the order by contacting us as mentioned above. Your refund will be processed by us as applicable, once we receive the originally ordered product back from our courier / logistics partner.