1. Do you have a return policy? Can I return my product after it has reached me?
Yes. we have a simple return policy under which you can return a product received in a damaged or defective condition.
JEYABHARATHAM FURNITURES has a 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.
2. Are there specific conditions under which the product returns/replacements may be rejected?
Returns for replacement/refunds/exchange under certain scenarios will NOT be accepted as given below:
i. Request for return is made after 48 hours of receiving the product by you
ii. Product is used or is not in its original condition.
iii. Products are returned without its original packaging, freebies or accessories.
iv. Product was damaged after use/opening.
v. Incidental damage due to malfunctioning of the product.
3. How do I return the product? Whom should I contact in such a scenario?
It’s very simple; within 48 hours of receiving a product, you can request a return via email or over phone.
Note: Replacement is subject to availability of stock with us. In case a replacement cannot be made by us, we will initiate a full refund.
4. Do I need to return the product in its original box/packaging?
Yes, it’s important that the product is sent back in its original packaging, original manufacturer tags, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered (including any free or complimentary items).
5. What is the resolution offered in case of returns?
In case of a return, possible solutions are:
• replacement of the product with a similar product (only if stocks are available with us);
• exchange or
• full refund of your money. View our Refund Policy for details
6. Can I return any product purchased from JEYABHARATHAM FURNITURES? Are there products that can’t be returned?
Yes. You can return any product and their accessories and any free/complimentary items received along with the main order.
7. Is there a time frame within which I can return the purchased product for a return/replacement?
If you wish to return or exchange a product, you must intimate JEYABHARATHAM FURNITURES within 48 hours of receiving the product by you. As per our returns policy.
8. Do I need to send the product or can it be collected from my address?
JEYABHARATHAM FURNITURES has a smooth pick-up facility in most cases and most cities. However, there can be a few exceptions to this depending upon the shipping address and the nature of the product. To know whether pickup is available from your shipping address, you can call us or write to us.
In case we are unable to collect the returnable product from your address, you will be required to courier the product to us. Please ensure that the product is in original and unused condition, complete with the original price tags, labels, original packing and invoice. Replacements are subject to availability of stock with us. In case a replacement is not available, we will initiate full refund.
9. Will I have to pay any charges for the returns?
We do not charge extra for returns and all replacements/pickups done by us are free of cost.
10. In case JEYABHARATHAM FURNITURES can’t collect the product that I wish to return, on which address do I need to courier it?
Once you contact our customer care centre by e-mail or, to confirm whether the product can be collected from your address or not. Our customer care executive will tell you the address where you have to send the courier, in case it can’t be collected from your address with us.